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Terms & Conditions

Welcome to Imagine Eye Website (our or the "Website"). We provide our Website as a service to our customers. Please review the following basic rules which constitute our "Terms Of Use & Legal Notices," which govern your use of our Website. By using our Website and /or placing an order for products and/or services from Imagine Eye you agree to be bound by the terms and conditions set forth below, and our Privacy Policy and all disclaimers or other terms and conditions that appear elsewhere on our Website and Invoices(collectively the "Agreement"). Your use of our Website constitutes your agreement to follow and be bound by the Agreement. If you do not agree to be bound by the Agreement, please do not use our Website. Although you may "bookmark" a particular portion of our Website and thereby bypass the Agreement, your use of (or clicking onto) any portion or page of our Website still binds you to the Agreement. Since we may revise the Agreement at any time, we recommend that you visit these pages periodically to review the Agreement. All legal issues are subject to Meerut Jurisdiction only.

 

Terms of Sale

Full Payment is due upon placing the order; any balance is due immediately upon completion (and prior to shipping), and should include all costs including shipping and handling, and any applicable sales tax. No work will proceed until we are in possession of your non-refundable full payment and work order. An invoice serves as a work order: THIS IS REQUIRED TO PRODUCE YOUR ORDER. Remit your online payment when you are ready to proceed.

It is absolutely necessary to communicate any changes in your print order in writing, either via FAX or email. Design Concepts will not be responsible for undetected production errors if requests for changes are communicated orally. No refunds or credits are given once your order has been printed.

 

Order Cancellation Policy

All sales are final. No refunds are available for the initial deposit. When the customer cancels an order in writing that has been placed, and no graphics processing has been done, we will deduct a 15% fee to transfer to another order that must be placed within 90 calendar days. Cancellations will result in your incurring any charges for labor and materials up to the point when we received your written notification and the balance applied to your next order. If the job is already printed by this time, you are liable for the full cost.

ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT.

 

Turnaround Times

Orders placed after 10:00 am IST on any business day will begin production the following business day. This is true for file preflighting, proofs, corrections and printing. Orders placed on Saturday or Sunday will be processed on Monday.

Turnaround time begins with the receipt of your proof acceptance. In the event that production schedules are not adhered to by the customer, delivery dates will change. We generally preflight files for new projects and produce a proof within 1-2 business days of receipt of the order. If there is a problem with your files or missing components, we will contact you immediately. We ship the proof via overnight delivery service. If corrections are needed and another proof is requested, that will take place within 1-2 business days after receiving your proof. Once you approve a final proof, printing will proceed in accordance with the production schedule agreed upon in your quote.

Orders that are requested to be produced before the normal 5-7 business day delivery time will be charged a RUSH ORDER charge OF NO LESS THAN 5000+ INR and will be added to your final invoice (if requested). This pricing will be determined by Imagine Eye management at time of request and shall be determined by the number of orders that are ahead of it in the print schedule. RUSH ORDER requests jeopardize the quoted turnaround time for our other clientele, thereby jeopardizing our consistency in maintaining correct delivery times; because of this, your rush order request may necessitate the need for overtime or weekend and after hours work by our employees to fulfill your request. In an effort to eliminate this charge, please allow plenty of time for production and order your collateral materials before you run out. It is not uncommon for rush order pricing to add fees of double the original cost.

Turnaround times are quoted as a single service; allow 10 business days for each service that you are requesting, including, but not limited to: Printing, Graphic Design, Inkjet Addressing, and Mailing. Please be clear that each individual service is a separate production schedule. For example, if you need a brochure designed, printing and then addressed for mailing you should allow 10 business days for each of these 3 services which would be 30 business days.

Although Imagine Eye makes every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. Imagine Eye will not credit customers if a job runs past the estimated turnaround time. TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE

 

Other Fees

Jobs may be subject to other fees as follows:

  • Rs. 500.00 - Hard Copy Inkjet Proofs ( per 8.5" X 11", per side ).
  • Rs. 1000.00/hour - Approved artwork alterations; 1 hour minimum.
  • Rs. 500.00 - Re-RIP of any file.
  • Rs. 500.00 - Handling fee for all jobs

This is not an exhaustive list; other fees may be incurred in special circumstances.

 

Rush Orders

The full and total amount of the invoice on all rush orders and/or specialty orders must be paid in full at time of request before production can be implemented, including orders that become a rush order after it has been initially quoted. This means that the files must be received and all proofs approved in time to allow the stated production schedule to be implemented. Rush order schedules start when all files and proofs have been received and approved, and full payment of your invoice has been received.

 

General Information

 

Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become the property of Imagine Eye unless pre-arrangements are made. Preferred file type is Adobe PDF. Acceptable applications for Mac & PC include (but are not limited to) Quark Xpress, Adobe PageMaker, Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF. Additional charges may apply if furnished media are incompatible with Imagine Eye software. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. For best results, all rasterized files should be converted to CYMK. All fonts must be included or embedded. Images must be flattened with CMYK in TIFF or EPS format. Proofs will be e-mailed or shipped out within 24 hours of receipt of files and order form. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted. Job is considered complete if within +/- 10% quantity. Quoted prices do not include any shipping, handling or sales taxes (if applicable). Prices subject to change without notice. All jobs require payment in full upon acceptance of order. Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.

 

Customer Supplied Proofs

For each job, the customer is may be required to supply a color hardcopy proof of their job when placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and page order/assignment. Imagine Eye is not responsible for any such errors if a working model is not provided prior to proofing. Imagine Eye is also not responsible for any and all errors in the customer's printing job if they select the "Run As Is. No Proof" option.

 

Color Proof Accuracy

Please note that although color proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%. This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reasons, and because the customer supplied proofs are not calibrated to our presses.

 

Right Of Refusal

Imagine Eye reserves the right to refuse service or products to any person or organization.

 

Quotations

A Custom quotation not accepted within 5 days may be changed. Prices on standard products on this website are subject to change at any time. Paper pricing and supplies will be adjusted periodically based on prevailing market fluctuations that affect cost.

 

Accuracy of Specifications

Quotations are based on the accuracy of the specifications provided. Imagine Eye can re-quote a job at the time of file submission if the files, or other input materials do not conform to the original information on which the quote was based.

 

Preparatory Material

All files provided electronically or on disc, will NOT be returned to you upon completion of the printing project. We do not retain any files on behalf of our customers. Please be sure to keep files and job number in a safe place if you expect to reprint the job in the future. 'CLIENT' is solely responsible for maintaining files-please request and keep copies of any file we produce for you.
All material we create in producing your printed products are the exclusive property of Imagine Eye and will not be sold, we reserve the right to distribute free samples of your product.
 

Storage

Imagine Eye retains intermediate materials until the project has been printed and accepted by the customer. Imagine Eye is not responsible for any loss or damage to stored matter beyond what is recoverable by Imagine Eye fire and extended insurance policy.

 

Delays or Missed Deadlines

Imagine Eye is not responsible for delays caused by fire, water, strikes, theft, vandalism, war, riot, civil disorder, accidents, action of government or civil authority, acts of God and other causes beyond our control. We also assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed, although we rarely miss a due date. An order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, strikes, illnesses, etc.

 

Delivery

Delivery is F.O.B. shipping point. Imagine Eye is not liable for any consequential or damages resulting from any delay in shipment or delivery caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond IE’s direct control. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable, however, technical difficulty will not be the grounds for order cancellation.

 

Shipping

Imagine Eye is not responsible for any shipping costs and/or any delays in delivery due to shipping/receiving of your ordered product(s). Shipping costs MUST be paid in advance and are completely Non-Refundable. You are welcome to supply us with your own UPS or FEDEX account number, or Credit card Number. Additional costs may be applied to your invoice when applicable to deliver your order to a desired shipping point. Please be sure to allow plenty of time for producing and delivery in order to meet any impending deadline that you may have. Imagine Eye is a printing and design facility, and not a shipping company.

IE is not responsible for 3rd party shipping errors, omissions or damaged shipments. Your order will not be insured when shipped using IE’s shipping accounts. If you would like to insure your product against loss or damage, you must supply your own shipping account number. All Orders are shipped via Federal Express (FedEx) or local courier for a fee based on your location or Zip Code. If your shipping address has not been provided, we will ship your order to the address indicated on the invoice. Imagine EYe does provide for pick up from our location at any time. Client is responsible for all shipping costs including local delivery via courier and must be paid for in advance to schedule delivery of your product to your location. If the shipping cost(s) for your order are not indicated on your invoice or statement, this does not preclude you from owing the cost to ship to you; please request an estimate of shipping along with your desired method (i.e.: Ground, 2 Day, Express, Overnight, Express Saver, etc.). Shipped Products are NOT insured; this means that if you shipment is lost and/or damaged during shipping,  the payment will not be refunded and there will be a charge to reprint. Please be sure to allow plenty of time for producing and delivery in order to meet any impending deadline that you may have. Imagine Eye is a printing and design facility, and not a shipping company.
Wrong Address.  If a package is not delivered due to an error made by the customer in submitting the proper shipping address, IE will reship the package with corrected address and charge an additional shipping fee for the shipment.

 

Customer Responsibilities

Customers are 100% responsible for the accuracy of your layouts and are encouraged to proof each job carefully. Customers are also 100% responsible for compliance with postal regulations and current mailing restrictions associated with postcards and mailers.

 

Electronic Manuscript or Image

It is the customer's responsibility to maintain a copy of the original file. Imagine Eye is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished final output. Until digital input can be evaluated by Imagine Eye no claims or promises about our ability to work with jobs submitted in digital format, and no liability is applicable to problems that may arise.

 

Alterations/Corrections

 

Any additional translating, editing or programming needed on customer-supplied files can be completed by the customer or Imagine Eye will make the corrections at the rate mentioned above. Imagine Eye will preflight all digital files received from the customer to determine if they are print ready. This activity falls under the initial Rs. 500 processing fee, which is not refundable. If corrections are needed, we will contact you immediately and give you the option of making the changes and sending us new files or having us make the changes.

 

Color Variations from the Proof

Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected. When variations of his kind occur, it will be considered acceptable performance. Imagine Eye prints every project in keeping with "pleasing color" standards for the printing industry. Imagine Eye makes no guarantee that the color you see on your computer monitor or your color printer will approximate your finished piece printed via the CMYK process. Wide variation in color spaces, technologies and calibrations of different monitors and printers may preclude an exact match.

 

Prepress Proofs

Imagine Eye will submit prepress proofs to the customer for review in accordance with their order - either an electronic proof or hard copy proof. Customer corrections are to be returned to us as a master set marked "OK","OK with Corrections" or "Revised Proof Required" and signed by the customer. Until the master set is received, no additional work will be performed on the project. Imagine EYe is not responsible for undetected production errors if:

  • 1. Proofs are not required by the customer.

  • 2. The work is printed per the customer's signed OK.

  • 3. Requests for changes are communicated orally.

 

Special Inks

Inks such as metallic or fluorescent are specialty inks that cost more money. Customers will incur an up-charge for use of these inks on Custom projects.

 

VAT

All orders are subject to VAT. If a customer is tax exempt, a copy of the exemption certificate must be sent or faxed to us with the first job ordered.

 

Links to Third Party Sites

Links on the Imagine Eye website to third party sites are not under the control of Imagine Eye . We are not responsible for the contents or any linked site, any link contained in a linked site or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. Imagine Eye provides these links only as a convenience to customers and the inclusion of any link does not imply endorsement of the site by Imagine Eye .
 
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